Privacy Policy

Gracill Privacy Policy


Returns and Refunds


All items that you wish to return must be shipped back to us within 30 days from the date you received your parcel.

Items must be returned new and unused. Make sure you return all items that have been shipped to you along with the shoes: original box, shoe bags and shoe laces.

The shipment costs for returning merchandise must be covered by you, while in transit. Upon receipt of the product we will refund the shipping cost along with the products’ stated value.

From the moment you have received your package and until it arrives back to our warehouse, you are fully responsible for the merchandise. If your return gets lost or it is damaged in transit, you are liable for the value of the items and, therefore, you will not be refunded.

Any losses that are caused by currency fluctuations will not be refunded.

We do not refund any taxes, customs duties and charges claimed by the Customs Authorities of your country. However, if you have paid these duties and wish to claim them back, please contact your local Customs Office.

Request for Return:

Should your Gracill purchase not meet your expectations, you may return the product in its original and unused condition, with all tags and labels attached within 30 days after delivery, for a full refund or an exchange.

Please fill in the form as accurately as possible for us to be able to identify your order. Within 24 hours you will receive your Return Number and all necessary documents and instructions for returning your products.

Shipping of Returned Items:

Your return must be sent from the same country, to which we made the original shipment.

Returns in transit are entirely your responsibility. Therefore, we recommend that you use a secure trackable means to return your purchase to us. Keep a tracking number and/or the forwarder’s receipt of the returned shipment, as a proof of dispatch.

The shipment costs for returning merchandise must be covered by you, while in transit. Upon receipt of the product we will refund the shipping cost along with the products stated value.

Make sure that the merchandise reaches our warehouse within 30 days after you have received your package.

All returns must be shipped to the following address:

Defence Road, Real Cottages, House # B-7, Lahore Cantt, Lahore, Pakistan

Late Returns:

Returns that reach our warehouse outside the timeframe of 21 days (after you have received your package) may be accepted at our discretion and may only be refunded to you as a store credit.

Faulty Items:

All items have been controlled and checked for any possible faults before put into stock, to avoid the shipment of faulty goods to you. Nevertheless, if you believe that we have supplied you with faulty goods, contact us immediately by e-mail at

After we have received from you the returned merchandise, we will inspect it and decide if your complaint is accepted. If accepted, we will fully refund you or replace the item, depending on its availability.


Please note that any refund in case of returned merchandise can only be initiated after the merchandise has arrived at our warehouse and has been inspected. Please allow 7 days to inspect the returned merchandise. After which we will immediately issue the refund to your credit card.

The necessary time for the amount to show on your card account depends on your credit card company. Please contact your card issuer for this information.

For returns of faulty goods:

If your claim is accepted, we refund the entire value of the merchandise and the shipping costs.

Any losses that are caused by currency fluctuations will not be refunded.

We do not refund any taxes, customs duties and charges claimed by the Customs Authorities of your country. However, if you have paid these duties and wish to claim them back, please contact your local Customs Office.

Size exchanges:

If you have purchased a pair of shoes, which doesn’t fit, you can opt to exchange it for another size. In this case, contact us immediately for reserving the item in the size you wish to have. Once the initial pair has been returned and reached our warehouse, we will ship the exchange pair. Shipping on the replacement item is free of charge.
To return the first purchased item, please request for a Return Number and specify on the form, that you wish to exchange the size and specify the new size you opt for.
Please note that this free of shipping charges service is only provided one time for one item. In case we don’t have your designated size in stock or we will not restock it within an acceptable time period, we will refund you under the regular conditions for Returns.

Personal information:

When you register at, we ask you to fill in your personal information. Some of this information is required:
title, first name, last name, address, email, password. This information is required to process an order and to inform you about the status of your order. Adding a different delivery address or your clothing sizes is optional.Your personal information is collected in accordance with applicable law and in order to meet our commitments to you. This may include the delivery of your orders, notification of the delivery status or sending you information.

Personal information and your order history are saved on our secure server.

Newsletter Subscription:

You can sign up for our Gracill Newsletter by submitting your e-mail address in the newsletter module found at the bottom of any page on this site. We don’t send newsletters to customers or registered visitors unless you have registered for the newsletter specifically. All newsletters contain an opt-out link in case you wish to unsubscribe from receiving further newsletters at any time.

Third Parties:

Gracill will not disclose your details to any third party companies besides companies involved in the payment and fulfillment of your order. We may disclose your information to any relevant regulatory body when there is a legal obligation to do so. We may offer links to other websites. If you follow a link to any of these websites, please note that these websites will have their own privacy policies. We do not accept any responsibility or liability for these websites.

Notification of Changes:

Gracill is entitled to change this privacy policy at his own discretion and without prior notice. Changes will be posted on If you continue visiting you will automatically be bound by the amended privacy policy.


If you are under the age of 16 you make sure that your parents or legal guardians approve your provision of personal details before you submit these to us.

Online Payment:

Payment details are entered in the system of our payment partner secured system and are not saved or processed in our systems.

Controlling your information:

You can login to your personal account with your e-mail address and password to view or change your personal information or view your order(s). Please send an e-mail to if you want us to remove your personal data from our database.

Cookies and pixel tags:

Gracill receives and records information from your browser when you use the Gracill website and may use a variety of methods, such as cookies and pixel tags to collect this information. Cookies are pieces of information that the Gracill website sends to your computer while you are browsing the Gracill website. Cookies work in combination with content within the website itself, to capture and remember information. For instance, cookies are used to remember and process the items in your shopping cart.

We use cookies and pixel tags (pixel tags are tiny graphic images) to track – in aggregate form only – our customer’s site usage and understand our customer’s preferences (such as country and language choices). This enables us to provide our customers with services or to improve the customer’s site experience. We also use cookies and pixel tags to provide us with aggregate data about site traffic and site interaction, to identify trends and obtain statistics etc, so that we can offer better site experiences and tools in the future.

We may contract with third parties to assist us in gathering data, however, they are not permitted to use information collected except to help Gracill conduct and improve its business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make this website more efficient and some of our services will not function properly. As cookies are used to track shopping basket items through the order process, it will not be possible to place on order.

We also work with other companies who use tracking technologies to serve ads on our behalf across the Internet. These companies may collect non-personally identifiable information about your visits to our Website and your interaction with our communications, including advertising.

These cookies you can delete via Your Online Choices ( to ensure they won’t be placed on a third party website.

Contact us:

Please contact us at if you have any additional questions on how we use your personal information.